ThredUP
ThredUP Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThredUP has a 2.1 star rating from 633 reviews, with 5% likely to recommend and a largely unfavorable rating distribution; common pros are affordable clothing and recycling, cons highlight poor customer service and refund issues.
Key Takeaways for Future Customers
- Read ThredUP reviews and return policy carefully before buying or sending consignments.
- Expect delays in support and consider potential payout and shipping fees when using consignment or membership services.
Negative Feedback / Risk Areas
- Frequent ThredUP customer complaints about unreachable customer service and lost or wrong orders.
- Many request a refund due to damaged, incorrect, or missing items and report low seller payouts.
Positive Feedback
Customers value the selection, affordability, and clothing recycling model despite execution and communication problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThredUP has a 2.1 star rating from 633 reviews, with 5% likely to recommend and a largely unfavorable rating distribution; common pros are affordable clothing and recycling, cons highlight poor customer service and refund issues.
Key Takeaways for Future Customers
- Read ThredUP reviews and return policy carefully before buying or sending consignments.
- Expect delays in support and consider potential payout and shipping fees when using consignment or membership services.
Negative Feedback / Risk Areas
- Frequent ThredUP customer complaints about unreachable customer service and lost or wrong orders.
- Many request a refund due to damaged, incorrect, or missing items and report low seller payouts.
Positive Feedback
Customers value the selection, affordability, and clothing recycling model despite execution and communication problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Temple Hills, Maryland
Scan QR Code to Activate Your Bag
The bag code B3N2C0QTGFV. It said this bag has been activated by another account.
If you think there has been an error, please contact support. I just got my bag today, so I need help. Please send me another code for the bag because it's not working.
Please help. Thanks.
Preferred solution: Full refund
User's recommendation: not at this moment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mansfield, Massachusetts
The jean length was measured incorrectly.
The jeans that were sent, the inseam was measured incorrectly. They are way too short for me, unfortunately.
Preferred solution: Full refund
Charlotte, North Carolina
Question about a return of two damaged dresses
Two dresses received on Fri. 1/30 were damaged.
I wanted to return them and speak with someone, but am unwilling to pay $5 for that privilege. Just wanted to know where I should return the dresses, one of which had a black mark on the sleeve and the other had "water marks" on the vertical brown stripes.
Charlotte, North Carolina
Problem with two dresses.
Where do I return two damaged dresses? One dress has a black mark on one sleeve; the other dress has what appears to be water marks on numerous vertical brown stripes.
User's recommendation: Need clearer instructions on returning items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor quality merchandise, cannot get a hold of anyone at all at this company shipping a nightmare, and a joke just overall a bad
Company fixed the issue and I have been provided with apology.
The order now has gone to the wrong facility, even though it says it is in Jacksonville, when the other order had been in Jacksonville for a couple of days. I contacted the shipping company, then it appears on my doorstep: the wrong item I didn't order instead of the items that I ordered under the same tracking number that was delivered. This is a nightmare. I will not accept delivery of the next item.
If it's ever found, I do not want these items. I have no interest in doing business with this company. Customer service support is nonexistent. Worst company on the planet.
Thank you. I will do business with.
I would not call this in good condition. I would call this ready for the trash bin.
- Misleading description of items in worse condition than described shipping a nightmare no customer service available on a horrible company to do business with
Preferred solution: Full refund
User's recommendation: I have no recommendations for future customers I’d say run don’t walk from this company unless you wanna
Marblehead, Massachusetts
Lack of communication was absolutely awful. Will never buy from thredup again. I will also tell people not to buy from them as well.
I was sent a box with 6 shirts for children that I did not order. I am having so much trouble finding out how to return them. I am not computer literate, so that doesn't help.
- Lack of access to customer service
- Lack of communication
Preferred solution: Resolve an issue that a box of shirts was sent to me that I didn't order. Can't find out what to do with them. Would like to be refunded the money charged.
User's recommendation: Don't buy from them. Their return policy is very confusing and outrageously long.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo weeks of unresolved charges
Absolutely confusing. Most of the contant was cut off by CS saying I was not responding while I was responding.
I keep being asked the same questions over and over. Why can’t someone simply look at my account and fix the issue?!
I have been trying to resolve an order that was supposed to be canceled for two weeks. CS asks the same questions over and over with no resolution.
The absolute worst customer service. Sad because I believe in the concept of the company.
- Lots of used clothes
- Extremely frustrating to get response
- Worst customer service
Preferred solution: Full refund
User's recommendation: I would not use this company until the improve their customer service
Veho is the reason
I actually loved ThredUp, and ordered many times. But since they switched to Veho, I've lost as many packages as I've gotten.
Veho does nothing, ThredUp will sometimes refund, but it's just too much hassle at this point, with a 50% delivery success rate. I won't order from them again until they change delivery services.
- Great clothes
- Good quality
- Great prices
- Use veho for delivery so half the time you dont get it
Preferred solution: They need to change their delivery provider
User's recommendation: Avoid any company that uses Veho
Cleveland, Ohio
Seller was deceptive about size of item
Seller was deceptive about the size of item. No size label was on the item.
Seller said item was size Large, but it was XXL. Have tried to contact Thredup, but nothing working.Don't buy from Threup
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong item I bought a coat from GAP and feceived a baby outfit...be very careful if you are buying from ThredUp I will never use them .
I called the company & sent emails they sent me a babys coat that was advertised as womans...I will never buy from them again.
if I could send 0 star I would be very careful buying from ThredUp I received a cheap baby outfit instead of coat that was ordered a womans coat. ...could not get any help from them so I just dont buy anything on that sitebe careful
User's recommendation: be wary what you buy
Hankinson, North Dakota
They rip you off literally
I sent them a 30 pound bag of clothes and several items were missing from what they accepted and what they listed as unacceptable. What tf happened to the rest of it?
I made a video of it being packed up took pix of everything in the bag. Also they pay u like $1.07 for a blouse they sell for $16 and $10 for boots they sell for $60, don't sell or buy from them go to Poshmark or mercari. They rob the sellers and if you want your stuff back you have to pay $10 per item to get it if they even allow it. I'm going to get a class action lawsuit started on them and the shady *** they do.
I told them I want my items pulled off the for sale site and donated, they have ripped off enough already. I want them out of business and if you are a seller go to Poshmark or mercari and do it yourself and you will get most of your money, they are fair at least.
User's recommendation: Boycott thredup
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder JBM96GDARHBZ. Order arrived too late
No one has contacted me yet to resolve my issue. I feel totally ripped off. This has been the worst experience ever and I plan on letting everyone I know in my social platform what a horrible company Thredup is.
I can not get a response from anyone. I tried opening a chat, called a phone number and responded to this site.I ordered two items that arrived extremely late.
I want my money back and to send back the unopened package free of a fee or shipping charge. This company, Thredup is unreachable.
Order JBM96GDARHBZ. Order arrived too late.
I do not want it and didn't want to pay anything extra for the return. I want my money paid in full returned.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSold me a fake purse. It was rubber
It said Micheal kors real leather. It was rubber n some brand called milan. Unless they credit or return it end my business with them.
User's recommendation: Don't buy or sell
Saint Marys, Georgia
I placed an order in March 18, 2025. The money was taken out of my account and the order is now showing as pending. I tried to contact customer service, but no resolve.
I have been a customer since 2019 and been pleased until I placed an order on 03/18/2025. The money for the order was taken out of my account.
The history of orders on the website says that it is still pending. I want this issues resolved, but receiving this order or getting a refund.
User's recommendation: No not at this present time if this issue is not resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed consumer
I was sent damaged merchandise
Items should be thoroughly checked before sending to a customer or marked damaged. I would like to send them back for a full refund or I plan on making a complaint with the BBB and a review if this isnt handled in a fair way. I was a good customer but have been extremely disappointed with my last few purchases in which I plan on donating unless I can return them. I bought a pair of brand new Zara jeans with the tags still on them and they are stretched out and were worn.
Im getting merchandise that is not marked accurately when it states the condition. Please let me know how to proceed.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLast 5 orders cancelled& not by me as stated
Message states that I, customer, cancelled last 5 orders which I DID NOT cancel!!. I have 5 confirmation numbers, complete copies of orders showing items ordered and never received any of my last 5 orders.
Why?? what is going on, I was a very good VIT customer and ordered large orders quite regularly.
Please explain and FIX ASAP. Send items that I order in future, and any already ordered at price they were ordered at,if still available- No way to treat good customer- Terrible!!
About
ThredUP is a reseller which specializes in sales of secondhand clothes. The company was founded by James Reinhart and Chris Homer in January 2009. Its headquarters is based in San Francisco, California, USA. ThredUP offers the following products: dresses, sweaters, jeans, pants, and shoes. It is also possible to order handbags and accessories. ThredUP ships their products across the United States through FedEx. Free delivery option is possible. The company accepts returns within 14 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
ThredUP is ranked 875 out of 12134 in Footwear and Clothing category
USA
Companies Similar to ThredUP
Poshmark
“Poshmark is by far the worst customer service you could imagine, all automated machines and no humans. I...“
The Realreal
“Purchased a bag on 10/18; as soon as it arrived, I could tell it was fake. I contacted CS and was...“
Stitch Fix
“So I had a box scheduled, and after looking at the items in the box, I cancelled the box before it...“
Swap com
“I paid $150 to Swap.com, but I only got credit for $7.38. So where is my money? I paid it with my card...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.