228 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8

Placed an order for two items, they were shipped separately, no problem. First item is delivered and upon opening the package, it is clearly the wrong item, wrong brand, wrong size.

The pack slip lists the item that I ordered so I need assistance in returning, also I should not have to pay to return as it was their mistake. Five emails later, I still have not heard back, left a message at the corporate office for a return call, nope didn't get that either. This is starting to make me think this is internet fraud. The item wasn't cheap and I sure don't want what was sent to me as it is cheap and the wrong size.

My next step is to contact the BBB.

I have already spoken off the record to the police to file theft by deception although they asked i give it 24 more hours to hear from company. Looks like I will have to file the report in hopes of getting my money back.

Reason of review: Order processing issue.

Monetary Loss: $26.

Preferred solution: Full refund.

ThredUP Pros: Availability of items.

ThredUP Cons: Customer service, Lack of response.

Location: 5050 Louise Dr, Mechanicsburg, PA 17055, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

ThredUP Reviews

  1. 418 reviews
  2. 156 reviews
  3. 115 reviews
  4. 60 reviews
  5. 68 reviews
ThredUP reviews