ThredUP - Great until you need customer service
I have liked this company in both the buying and selling areas. Unfortunately, I have been trying to get in touch withe their customer service department for 5 days.
I have sent 3 emails and multiple messages but am not getting a response. Apparently, there isn't a phone number to the company so you just have to wait until they get around to responding to you. SUPER frustrating. I have liked a lot of things here and spent a lot of money but with this type of service, I will most likely not use them again.
Very disappointed. I am not a difficult customer and I am not making very difficult demands. I just want to have a conversation with someone!
I agree with the other reviews that items I was "watching" never seem to be available, even after days and days of "being in someone else's cart". But I just figured I wasn't fast enough!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
ThredUP Pros: Affordable clothing and shoes.
ThredUP Cons: No response to my three emails i have sent.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content