Contact ThredUP Customer Service
ThredUP Phone Numbers and Emails
Toll-Free Number:
-
(888) 868-0186
ThredUP Emails:
How to Contact ThredUP Customer Service?
Most Popular Number:
| Total calls: 5 157 | Issues resolved: 43 | Last call: Mar 17, 2025 |
ThredUP Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ThredUP Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ThredUP is 8888680186. 7% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as ThredUP may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ThredUP Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ThredUP is 8888680186. 7% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as ThredUP may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
People call ThredUP mainly because of request for information, return/ replace, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact ThredUP is support@thredUP.com. 84% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
ThredUP Website:
ThredUP Help Center:
Corporate Office Address:
ThredUP Customer Service Reviews
There is no customer service 5 ph numbers later and 6 emails with zero response
DO NOT SEND THEM YOUR ITEMS they seem not to be credible. I did thankfully do a complete photo inventory of the box contents as it value was in the thousands
There is no human resource you can call; they don't respond to emails. Terrible service and very disappointing.
What is customer service? I haven't spoken to a live person to resolve this issue. I was told that I would hear back from Customer Service within 24 to 48 hours, but that didn't happen.
Thredup is hit or miss. Sometimes they have goods deals.
However, if they mess up because of their inaccurate posted mesurements for a garmet, then the customer is on the hook for the return. The only way to get the full amount to return is to get a store credit or hope their customer service helps you out and returns it to your original form of payment. This company used to be great when they first started, but after 2021, they have really gone downhill in the customer friendly department. I think this was due to them going public.
The business is about generating value for their shareholders now instead of their customers. Thredup was such a great concept, but being listed on the Nasdaq has diluted its' potential.
How Good is ThredUP's Customer Service?
Summary of ThredUP Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ThredUP?
Shipping and Delivery Question:
- “Order delay”
- “Track package by cc”
- “Order mishipped”
Return/ Replace Question:
- “Need to change shipping address”
- “Return”
- “Where to send a return”
Request for Information Question:
- “Need help placing order”
- “Bundle help”
- “Help with order”
Payments and Charges Question:
- “Bought a coat advertised as excellent. It’s black coat with white stain on the arm. I don’t mind keeping it. I just would want a discount.”
- “Have a credit 36.82 wanting the cash”
- “Overcharged”
Product/ Service Question:
- “Problem with order”
- “My order acknowledgement/with corrected price”
- “Cannot connect to chat room”
Activation/ Cancellation Question:
- “To cancel an item i just purchase about 20 mins ago it was a mistake completely”
- “Cancel order”
- “Cancel orders placed by my broken phone”
Account Question:
- “It seems I have two accounts and I want to consolidate them and make sure that my money is going to the right place once items are sold”
- “Reenstatement of membership”
- “Account help”
Refund Question:
- “Refund not received”
- “Refund back on my card”
- “Where's my refund from my return”
Website/ Application Question:
- “Order issue not listed on website”
- “I lost my thredup app on my phone which had $88 owed to me. When i reentered the app on my phone, it said i had $0.00 dollars”
- “Review my application”
Cards Question:
- “I need to give you a different card number for my refund the one that I purchased the item was stolen”
- “Gift card request rejected”
- “It will allow me to use my gift card it is giving me no option to use my gift card I've been trying to do it for over an hour I've been trying to talk to someone for over an hour that is why I'm calling”
Employment Question:
- “Employment”
- “Job interview”
- “Job Application”
Staff Question:
- “Customer service issue”
- “Customer service”
- “My order has not been received and no service can locate it”
Other Question:
- “Didn’t get order”
- “Clean out”
- “I have not rdceived my last two pavkages and i have not been given a travkinv number”
Compare ThredUP Customer Service To
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