Contact ThredUP Customer Service
ThredUP Phone Numbers and Emails
Toll-Free Number:
-
(888) 868-0186
ThredUP Emails:
ThredUP Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call ThredUP is (888) 868-0186. 7% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as ThredUP may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call ThredUP is (888) 868-0186. 7% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as ThredUP may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
People call ThredUP mainly because of request for information, return/ replace, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact ThredUP is support@thredUP.com. 84% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact ThredUP Customer Service?
Most Popular Number:
| Total calls: 5 215 | Issues resolved: 43 | Last call: Feb 24, 2026 |
Contact Information
ThredUP Website:
ThredUP Help Center:
Corporate Office Address:
How Good is ThredUP's Customer Service?
Summary of ThredUP Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ThredUP?
Shipping and Delivery Question:
- “Not received my order”
- “Wrong description of size”
- “Did not receive my packages”
Return/ Replace Question:
- “Return”
- “Change shipping address on order placed today”
- “The jean length was measured incorrectly.”
Request for Information Question:
- “I need more info about pre-paid thred-up bag to send my clothes fotr reselling”
- “Question about a return”
- “I have a couple of questions in reference to how you all conduct your business”
Payments and Charges Question:
- “Two weeks of unresolved charges”
- “Bought a coat advertised as excellent. It’s black coat with white stain on the arm. I don’t mind keeping it. I just would want a discount.”
- “Have a credit 36.82 wanting the cash”
Product/ Service Question:
- “Can't complete a purchase”
- “Can’t complete a purchase”
- “Problem with order”
Activation/ Cancellation Question:
- “Cancel buy for me order”
- “I need to cancel my order”
- “Cancel order because I forgot to apply promo code”
Account Question:
- “New member/ shipped bag/ have not heard back”
- “Retrieve account”
- “Need to change email on account. Cant access email associated with my seller account.”
Refund Question:
- “Refund not received”
- “Refund back on my card”
- “Where's my refund from my return”
Website/ Application Question:
- “Order issue not listed on website”
- “I lost my thredup app on my phone which had $88 owed to me. When i reentered the app on my phone, it said i had $0.00 dollars”
- “Review my application”
Cards Question:
- “Received a gift card meant for someone else”
- “I need to give you a different card number for my refund the one that I purchased the item was stolen”
- “Gift card request rejected”
Employment Question:
- “Job”
- “Employment”
- “Job interview”
Staff Question:
- “Because it's hard to communicate with the online customer service”
- “Customer service issue”
- “Customer service”
Other Question:
- “Sell items”
- “Check statue”
- “Item sent”
Compare ThredUP Customer Service To
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