ThredUP
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 items were not accurately reported
- Good prices
- Sometimes inaccurate descriptions
Preferred solution: Full refund
Sizes for chicos 1.5
- Good selection good prices
Preferred solution: Let the company propose a solution
User's recommendation: Request Chico's pants 1.5.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not got my orders in.
- I need my order delivered
- Unable to contact an agent
Preferred solution: Deliver product or service ordered
User's recommendation: At this point, l am not sure.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waynesboro, VirginiaI have not received my orders.
Preferred solution: Deliver product or service ordered
User's recommendation: Not sure.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot satisfied
Preferred solution: Full refund
Missing items and missing return
User's recommendation: photograph the items you send and keep the weight receipt
Lack of customer support
Preferred solution: Help with order
I’m not a customer and I’m trying to send back a wrong delivery.
Preferred solution: Return package
User's recommendation: Don’t make it so difficult to speak to a person.
Unhappy with quality of items and inability to speak to a customer service representative
User's recommendation: Don’t order from thredUP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my thredup bag you received
- Shopping online
- Pro-buyer
- Cant reach anyone from customer service
- Lack of customer service
Preferred solution: Apology
User's recommendation: Go to Poshmark
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould like an item returned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBags not being confirmed
- Cheap clothes
- No customer service phone on website
- Horrible delivery service
Preferred solution: I want thread up to recognize my shipment as soon as possible.
User's recommendation: Put customer service representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
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No response from ThredUp
User's recommendation: Think carefully about the return policy. I’m in the hole for over $50 in returned items that qualified for refunds, but my account was never credited. There is NO way to reach thredUP directly!
Received product I didn’t order.
I’ve received multiple items from them either with holes (moth holes?) or dirty.
User's recommendation: Don’t do business with thredUP
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