Anonymous
map-marker Clifton, New Jersey

About my sales

Why are my items not showing on 2 bags that are processed but nothing is showing? Also a rain coat has a label not available. I feel like thredup is starting to screw it's sellers
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User's recommendation: Don't sell on here

Anonymous
map-marker Hollywood, Florida

No one returns my emails

Ive been waiting for an order for 2 months- no items. Also I sent in 2 clean out boxes- no selling the items.
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Sharon C Oix

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Verified Reviewer

I need a person

My money was transferred incorrectly and I dont know if Ill ever get it but I cant speak to a human which is extremely frustrating.
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Loss:
$15
Pros:
  • Variety
Cons:
  • Cash out

Preferred solution: My money back

User's recommendation: only transfer to paypal

virginia M Lnd

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Verified Reviewer

Having a hard time getting my order

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I order a armani collezioni top several months ago, haven't receive my top yet , when will I receive my order? I don't know what else I can say, it is all about my top
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Loss:
$60

Preferred solution: the top or my money back60

User's recommendation: not until I get my order corrected

Sharna H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

No telephone response on all its listed numbers

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ThredUP - No telephone response on all its listed numbers
ThredUP - No telephone response on all its listed numbers - Image 2
ThredUP - No telephone response on all its listed numbers - Image 3
September 23 rd order of $55.84 to 225 B Street 20 davis ca For Sharna hoffman the purchases were never delivered
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Loss:
$56
Pros:
  • Discount
Cons:
  • Lack of response
  • Items not received

Preferred solution: Full refund

User's recommendation: Beware no direct customer service phone number

Alyssa S Bvv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Because I used affirm for the thread up purchase and it took my money but didn't g

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ThredUP - Because I used affirm for the thread up purchase and it took my money but didn't g
ThredUP - Because I used affirm for the thread up purchase and it took my money but... - Image 2
ThredUP - Because I used affirm for the thread up purchase and it took my money but... - Image 3
I used affirm to order from thredup and whenever they took money out of my account they didn't give me the item that I paid for so now I'm stuck with money missing and no item. I believe it's only fair that I am fully refunded or some sort of discount is given to me in order to keep me as a customer on thredup and on afirm.
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Loss:
$62
Cons:
  • Cannot contact them
  • That i could not speak to a real person
  • Dont honor discounts

Preferred solution: Deliver product or service ordered

Caroline M Msj

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Verified Reviewer
| map-marker Arlington, Virginia

There isn’t any customer service

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Trying to call about a return. Cant reach anybody. Lolololololololol 100 symbols? Really??? This is terrible
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Loss:
$18

Preferred solution: Price reduction

User's recommendation: Not worth it

Crissandra H

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Verified Reviewer
| map-marker Mobile, Alabama

Not good product are quality of colors are size.

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If youre size 6, like I am, then order a extra large for correctly In your size. Dont order Colors because theyre way off, soo stick with solid s like, Black, Gray nothing else. I selected Yellow got tan ,& Navy got purple!!!
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Loss:
$40
Cons:
  • I cannot get my money in credits althea
  • Questionable consignment processing
  • Bad return policy

Preferred solution: Full refund

User's recommendation: Order extra extra Large if you want to fit right & I’m 6

Marsha Y Vvi

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Verified Reviewer

No way to get assistance with my credit that has disappeared

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I sent credit to Swipe and never appeared in bank account. It does not show up in thredup either. Help me retrieve money
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Loss:
$154

User's recommendation: Don’t get involved

Anonymous
map-marker Doylestown, Pennsylvania

I'm trying to cash out and do not want to put my SSN on line

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Customer service doesnt exist for assistance. Cant speak to anyone and live chats are definitely not any better. The whole thing must be a joke. You only get at the most $5 for your expensive clothing and the you have a hard time collecting that. This company should be banned
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User's recommendation: Give your clothes away or take them to a consignment shop

Linda Itp

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Verified Reviewer
| map-marker Chestnut Hill, Massachusetts

False advertising

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The company sends discount codes and when you try to use them they dont work. Its impossible to talk to someone. I wasted so much time! I was sent a 40% code and then told I couldnt use it. Their explanation was ridiculous Its a scam!
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User's recommendation: Don’t waste your time.

Anonymous
map-marker Marietta, Georgia

Employment

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I have not been contacted back. I would like for someone to contact me . My number is 803387**** and email is destiny_carter11@***.com
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Anonymous
map-marker Chula Vista, California

Change address after order made to 4821 Sea Water Ln San Diego California 92154

ThredUP - Change address after order made to 4821 Sea Water Ln San Diego California 92154
Order #03F3KB93FFA9 | Bundle #267**** Package #1 TRAC K ITEM(S) Michael Michael Ko.. One Size | $73.49 Pls don't sent to 725 Villa Avenue Apt 181 Clovis, Ca 93612 Correct address to: 4821 Sea Water Ln San Diego CA 92154
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Debralyn P
map-marker New York, New York

Never got order Number 9CKKSG75420T

ThredUP - Never got order Number 9CKKSG75420T
Number 9CKKSG75420T Really pissed off customer. Contacted thredUP because I never received an order they told me to wait and now Im re-contactrd them because I paid for an order and never received it. But I have received another order since that time. I really want someone to get back to me and refund my account
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Pros:
  • Decent website
Cons:
  • I was scammed

Preferred solution: Full refund

User's recommendation: Really pissed off customer

CARMEN AMELIA M

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Verified Reviewer

I ordered alot of clothes & your company sent all of the wrong sizes.

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How is your company going to fix this problem, the sizes were all pre-filled. I want a full refund & I do not want to pay to send back your company's mistake. That is not faring for me, I spent over $3,500 in the last month. So no, I will not pay for this mistake. I'm sorry. Then cancel my whole order. If not, I will call my Credit Card Company & let them deal with your company. Be careful, this company sends you what you think you want.
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Loss:
$1437
Pros:
  • Great flothes for price
  • Affordable clothing and shoes
  • Good deals
Cons:
  • Customer service
  • Wil not answer the phone for customer service
  • That i could not speak to a real person

Preferred solution: Apology

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